From our house to Yours
Shipping Times: Our packages are carefully packed by hand in our Oakland office. Most items will leave our facility within 1-3 business days via First Class or Priority Mail (USPS). Henna paste is made fresh to order, so please allow 3-4 days for it to leave our offices. Within the USA, Priority Mail takes approximately 3 business days for delivery depending on your location. Saturday and Sunday are not business days.
Express Shipping Upgrades: Express upgrades are recommended for fresh henna paste orders. Please note that Express Shipping does NOT guarantee an overnight delivery, so please don't rely on this for "emergencies". If you do have an emergency, please contact us before placing your order, and we will do our best to get our products to you quickly.
Holiday Schedules: We do close from time to time to accommodate Darcy's busy travel schedule. There will be an announcement bar at the top of the page, and if you are subscribed to our newsletter we will advise of closures. We will be closed from November 8th-December 8th 2016.
Returns: If you receive a damaged or defective item, please notify us within 7 calendar days of receipt. We will issue a refund or replacement at our discretion. Due to the perishable nature of our products, we do not accept returns due to "buyer's remorse", or if you neglected to open your package immediately.
Henna Paste Orders: It is very important that you choose Express Shipping for henna paste orders especially for orders outside of California and during the warm summer months. There are no chemicals or preservatives in our paste. Please note that if you did not choose Express Shipping for your fresh henna paste that we cannot guarantee its freshness and there will be absolutely no refunds. Please make sure to freeze your paste immediately upon receipt. We do not ship paste outside the USA as our paste is completely natural and does not have preservatives or chemical dyes in it. Beware of pre-made cones that don't require refrigeration! Real henna paste expires within a few days at room temperature.
Local Pickup: We do not have a retail location, but if you are local and would like to pick up your order, we can make a pick-up appointment for orders of $100 or more.